FAQ
Frequently Asked Questions
How can I track my order?
After you place an order, it typically takes up to 48 hours for our fulfillment team to confirm, prepare, and package it for shipment. Once your package has been dispatched, you will receive an email confirmation with a tracking number.
You can use this tracking number to follow the progress of your shipment. Instructions on how to track your order can be found on our Shipping & Delivery page, located in the footer of our website.
Can I cancel my order?
If you need to cancel an order and it qualifies for cancellation, please note that a $5.00 restocking fee will be deducted from the refunded amount.
How do I stop or manage my subscription?
To manage or cancel an active subscription, scroll down to the bottom section of our website and select the “Subscription Management” link. From there, you can adjust or cancel your subscription settings.
What is the estimated delivery time?
Our products are shipped from fulfillment centers located in the United States, Europe, and Asia.
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Orders within the United States: typically arrive within 7–14 business days
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International orders: may take up to 14 business days
Shipping times may vary depending on the destination and carrier processing times.
Do you ship to other countries?
Yes. We are happy to offer international shipping and deliver orders to customers worldwide.
Is my personal and payment information safe?
Yes. Our website uses SSL encryption technology to protect your personal information during checkout. This security system ensures that sensitive data, including payment details, is encrypted while being transmitted.
Your credit card information is processed only for the purpose of completing the transaction and is not stored afterward.
How do I place an order?
Shopping on our website is simple:
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Browse the store and select the product you would like to purchase.
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Click the “Add to Cart” button.
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Proceed to checkout and enter your shipping and payment details.
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Confirm your order and our team will begin processing it.
What is your return and refund policy?
We are committed to providing helpful customer service and resolving issues whenever possible.
If you receive a product that arrives damaged or defective, please contact our support team through our Contact Us page so we can assist you with a possible replacement or refund.
Return requests must be made within 30 days of delivery. To qualify for a return:
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The item must be unused
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It must be in the same condition as when it was delivered
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The original packaging must be included
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Proof of purchase (such as your receipt or order confirmation) is required
Items that have been used, altered, or damaged after delivery may not qualify for a refund.
Returned items will be inspected upon arrival. Once the inspection is complete, eligible refunds or exchanges are typically processed within 3–6 business days.
Please note that shipping fees are non-refundable, and customers are responsible for the cost of return shipping.
I still have questions. What should I do?
If you cannot find the information you are looking for, our support team will be happy to help.
Please contact us at:
Email: support@mioralabs.com
We will respond as soon as possible.