Privacy Policy

Privacy Policy

1. Information We Collect

When you make a purchase from our store, we collect certain personal information that you voluntarily provide. This may include details such as your name, billing and shipping address, email address, and payment information. These details are necessary to process orders, complete transactions, and provide customer service.

In addition, when you browse our website, we may automatically collect certain technical information from your device. This can include your Internet Protocol (IP) address, browser type, device details, and operating system. This information helps us better understand how visitors interact with our website and allows us to improve our services.

If you choose to subscribe to our marketing communications, we may also send emails regarding promotions, new products, and store updates.

2. Consent

Providing Consent

When you supply personal information to complete a purchase, verify a payment method, arrange delivery, or process a return, you consent to our collection and use of that information for the purpose of completing the requested service.

If we request personal information for a different purpose, such as marketing or promotional communication, we will either ask for your explicit consent or provide you with the option to decline.

Withdrawing Consent

You may withdraw your consent at any time after opting in. If you no longer wish to receive communications from us or would like us to stop collecting or using your personal information, you may contact us at:

Email: support@mioralabs.com

Mailing Address:
Miora Labs
Attn: Privacy Compliance Officer
203 W Washington Blvd
Los Angeles, CA 90007
United States

3. Disclosure of Information

We may share or disclose your personal information if required by applicable law, or if it is necessary to enforce our Terms of Service or protect our legal rights.

4. E-Commerce Platform

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to sell products and services online.

Your personal data may be stored through Shopify’s databases, data storage systems, and applications. Shopify protects this data on secure servers protected by firewalls.

Payment Processing

If you select a direct payment method during checkout, Shopify securely stores your credit card details. Payment information is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS).

Transaction data is stored only for as long as necessary to complete the purchase process. Once the transaction has been finalized, this information is deleted.

Payment gateways used by Shopify follow PCI-DSS requirements established by the PCI Security Standards Council, which includes major payment networks such as Visa, Mastercard, American Express, and Discover.

For additional details, please review Shopify’s legal documents available on their website.

5. Third-Party Services

We may rely on third-party service providers to assist with certain aspects of our business operations. These providers will only collect, use, or disclose personal information as necessary to perform services on our behalf.

Some third-party services, such as payment processors, operate under their own privacy policies. We encourage you to review their policies to understand how your information may be handled.

Additionally, some providers may operate in different countries or jurisdictions. As a result, your personal information may be subject to the laws and regulations of those locations.

For example, if you are located in Canada and your payment is processed by a provider located in the United States, your information may be subject to U.S. laws, including the Patriot Act.

Once you leave our website or are redirected to a third-party platform, our Privacy Policy and Terms of Service no longer apply.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or policies of those websites and recommend that you review their policies before sharing personal information.

6. Data Security

We take reasonable precautions and follow widely accepted industry standards to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Sensitive information such as credit card data is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

While we strive to protect your information using strong security measures, no system of transmission over the internet or electronic storage can be guaranteed to be completely secure.

7. Cookies

Our website uses cookies to enhance user experience and collect information about how visitors use our site. Cookies are small files stored on your device that help improve functionality and track usage patterns.

Examples of cookies we may use include:

  • Session Cookies: Used to maintain your browsing session and remember actions during your visit.

  • Analytics Cookies: Used to measure site visits and user interactions.

  • Cart Cookies: Store information about items placed in your shopping cart.

  • Security Cookies: Help maintain secure sessions and access permissions.

You can adjust your browser settings to block or delete cookies if you prefer.

8. Age Requirements

By using this website, you confirm that you have reached the legal age of majority in your state or province of residence. If you are of legal age and permit a minor dependent to use this site, you accept responsibility for their use of the platform.

9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately once posted on this page.

If significant changes are made, we will provide notice so that you remain informed about what information we collect, how it is used, and under what circumstances it may be shared.

If our business is acquired, merged, or transferred to another company, your personal information may be transferred to the new owners so that services can continue.

Text Message Marketing

We may use a text messaging platform to send notifications and promotional offers.

By entering your phone number during checkout, signing up through a form, or opting in via keyword, you agree to receive SMS messages from us. These messages may include order updates, abandoned cart reminders, and promotional offers. Consent to receive text messages is not required as a condition of purchase.

Your phone number, name, and purchase information may be shared with our SMS service provider:

SMSBump Inc.
An EU-based company located in Sofia, Bulgaria.

This information is used solely to deliver marketing messages and notifications. Your phone number may also be shared with mobile network operators for message delivery.

To stop receiving text messages, reply STOP to any message you receive from us or use the unsubscribe link included in our messages.

Standard message and data rates may apply depending on your mobile carrier.

If you need assistance, reply HELP to the number that sent the message or contact us directly.

Contact Information

If you would like to access, update, correct, or delete your personal information, file a complaint, or request further information about this policy, please contact us:

Email: support@mioralabs.com

Mailing Address:
Miora Labs
Attn: Privacy Compliance Officer
203 W Washington Blvd
Los Angeles, CA 90007
United States

Phone: +1 (213) 341-2039