Refund Policy

Order Cancellation

Orders may be cancelled within 24 hours of being placed. If a cancellation request is submitted during this period, a $5.00 restocking fee will be deducted from the refund amount.

Returns and Refunds – Used Products

For health, safety, and hygiene reasons, certain categories of products cannot be returned once they have been opened or used. These include, but are not limited to:

  • Cosmetics and beauty products

  • Personal care items

  • Consumable goods

  • Skin treatments such as creams, serums, and oils

  • Foot and nail care products

  • Hair care products including shampoos and conditioners

  • Grooming and bath accessories

  • Oral hygiene products

  • Fragrances and perfumes

  • Jewelry such as earrings, bracelets, and similar accessories

  • Intimate or personal-use products

Additionally, we do not accept returns or provide refunds for orders placed due to a change of mind.

Because individual results may vary depending on factors such as lifestyle, diet, genetics, and existing health conditions, we do not provide guarantees regarding product outcomes.

Returns for Unused Items

Items that are unused, unopened, and in their original packaging may qualify for a return. To be eligible, the return request must be submitted within 30 days of the purchase date.

Customers are responsible for the cost of return shipping. Before sending any item back, please contact our support team for instructions. Returns sent directly to the manufacturer without prior approval may not be accepted.

Damaged or Defective Products

We carefully monitor the quality of our products. However, if an item arrives damaged or defective, please contact our customer support team as soon as possible.

To help us resolve the issue quickly, include the following information in your message:

  • Your order number

  • A clear photo of the damaged or defective item

Once we review the details, we will work with you to find an appropriate solution.